The National Equipment Owners Association awarded Advanced Answering Center the 2018 Superior Agent Service award for outstanding service. The NAEO Superior Agent Service Award program is a ‘mystery caller’ program that evaluates call center agents by an independent panel of judges over a six month period. Superior Agent Service is defined as a level of […]
Author Archive | Laurie Blow
Kaylin Cowherd was awarded the 2018 William and Eleanor Curtin Scholarship in Fort Lauderdale, Florida. Mr. and Mrs. Curtin, the founders of AMTELCO, were early entrepreneurs in the telecommunications industry. The award is presented annually to a motivated, curious individual who demonstrates similar vision and a desire to pursue a career in communications. Congratulations Kaylin!
CVC Two-Way Radio is pleased to announce the construction of a multi-site interconnected repeater network covering nearly all of Vermont and Upstate NY. This system is perfect for any size fleet including school busing, waste disposal, fuel delivery, municipalities, etc. System features include integrated GPS vehicle location, multi-site coverage, cellular like site to site roaming […]
Advanced Answering Center has recently upgraded all system features and hardware. This upgrade allows for enhanced call scripting, flexible call routing and automated dispatch. These features streamline the call handling process enabling our staff to train quicker and continue to execute the excellent customer service our customers have come to expect. We are now able […]
Dartmouth-Hitchcock Medical Center has been utilizing CVC Paging’s wide-area paging system for over 10 years. DHMC also operates a campus-wide paging system utilized by over 5000 pagers for doctors, clinicians, code teams and other team members. After discussions with multiple paging experts, DHMC selected CVC Paging to provide a solution to address the much needed […]